The podcast for POAAL members, including the owner/operators of Licensed Post Offices, and Mail Contractors. News, information and tips for small business owners in the postal sector.
Episodes
Wednesday Nov 08, 2023
Wednesday Nov 08, 2023
POAAL's Bob Chizzoniti discusses tools and work processes to help manage carded parcels in the LPO:
- Outlet Parcel Overview Tool
- Monitoring carded parcel volumes in the post office
- Issuing second notices
- Digital second notices
- Contacting customers to encourage faster parcel collection
- Being proactive in managing carded parcels
- Encouraging customers to sign up for the Australia Post mobile app
- Parcel Locator tool
- Returning uncollected carded parcels
- Getting on top of managing carded parcels before the Christmas rush
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