The podcast for POAAL members, including the owner/operators of Licensed Post Offices, and Mail Contractors. News, information and tips for small business owners in the postal sector.
Episodes
Wednesday Oct 30, 2024
Wednesday Oct 30, 2024
POAAL spoke with Victorian Small Business Commissioner Lynda McAlary-Smith about her office's role in assisting small business owners, in particular in resolving disputes.
We discuss:
- Overview of the role of the Victorian Small Business Commissioner
- Small business dispute resolution, including for owner/drivers
- Resolving contractual disputes and disputes relating to unpaid invoices
- Termination notices for owner/drivers
- How alternative dispute resolution works through the Victorian Small Business Commissioner’s office
- Low-cost dispute resolution, including mediation
- Success rates of dispute resolution via the Victorian Small Business Commissioner
- Understanding how mediation works
- Retail leases, including dispute resolution
- Key issues in retail leases, including unpaid rent, repairs and maintenance, and making good the premises
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