POAAL Podcast

Amazon Delivery Service Partner network in Australia

Amazon is launching its Delivery Service Partner (DSP) network in Sydney, Melbourne and Brisbane.

Under the DSP model, Amazon engages contractors who will operate delivery fleets ranging from 20 to 40 vehicles.

Amazon operates the DSP model in the USA and some other countries. Parcel delivery consultant Dean Maciuba, Managing Partner USA at Crossroads Parcel Consulting, joins the POAAL Podcast to share some insights into how Amazon's DSP model works in the USA.

We cover:

• The US delivery market, including the US Postal Service, FedEx, UPS, and regional carriers
• How Amazon partners with DSPs to deliver in the USA
• Amazon's share of US delivery volumes
• Why Amazon has set up a DSP network

 

Managing carded parcels in the LPO

POAAL's Bob Chizzoniti discusses tools and work processes to help manage carded parcels in the LPO:

• Outlet Parcel Overview Tool
• Monitoring carded parcel volumes in the post office
• Issuing second notices
• Digital second notices
• Contacting customers to encourage faster parcel collection
• Being proactive in managing carded parcels
• Encouraging customers to sign up for the Australia Post mobile app
• Parcel Locator tool
• Returning uncollected carded parcels
• Getting on top of managing carded parcels before the Christmas rush

 

The Australia Post app

POAAL's Bob Chizzoniti discusses the Australia Post mobile app.

• Why consumers would be interested in the AP app
• Tracking parcels via the Australia Post app
• Carded parcels and the app
• Managing parcels in transit
• Selecting delivery options
• What benefits there are to Licensees in customers using the AP app
• Promoting the AP app

 

Storing carded parcels at the post office

POAAL's Bob Chizzoniti discusses different ways of storing parcels awaiting collection at the post office.

• Storing by street address
• Storing by name
• Storing by PDO / Contractor / PO Box
• Advantages of storing by street address
• Reorganising parcel storage to create efficiencies
• Storage of parcels for PO Boxes
• Clearing out the back office
• Keep parcels off the floor
• Second notices
• Parcel locator

 

Some EOFY tips for your LPO

POAAL's Bob Chizzoniti shares some end of financial year activities for Licensees to do to reflect on their business, including:

• Reducing costs, including overheads such as power and phone
• Tips on how to review your staffing levels
• Ensure staff are being paid the correct award rates
• Being paid correctly for delivery points
• Self-paying daily
• Fit-outs and parcel storage, including free shelving
• Promoting PO Boxes
• Discounting slow-moving stock

 

Mail Service Payment - key points to understand

POAAL Director Bob Chizzoniti discusses key points to understand regarding Mail Service Payment (MSP).

• Mail Service Payment is not restricted to rural LPOs only - it can apply for metro LPOs as well
• LPO Payment Scheme
• MSP definition in LPO Manual
• MSP and Mail Management Fee, PO Box payments, and counter mail
• Mail timetable (duty roster)
• Timetables for Mail Contractors or PDOs based at the LPO
• PO Box completion time
• Put your request in writing, and make sure you get a response from Australia Post in writing!

 

New Australia Post CEO Paul Graham

Australia Post's new CEO and Managing Director, Paul Graham, joins us on the POAAL Podcast to discuss:

• His background in logistics in Australia and around the world
• How he sees his experience help in his new leadership role at Australia Post
• Driving profitability through the LPO network
• Coping with the continuing growth in parcel volumes
• Parcel processing infrastructure
• Breaking down the "silo mentality", especially as LPOs straddle the mail and retail sides of the postal business
• Communications with the LPO network
• Preparations for the Christmas rush

For more on POAAL, visit the POAAL website.

Australia Post and Star Track Contractor insurance

Joel Steendham from insurance brokers Network Insurance Group discusses insurance essentials for Australia Post and Star Track Contractor insurance:

• Public liability insurance - what it covers
• Difference between vehicle insurance and public liability insurance
• Marine cargo (goods in transit) insurance
• Examples of what might lead to a claim against marine cargo insurance
• Portable Data Terminal (PDT) insurance - general property insurance
• Coverage per company (entity) and per mail service or contract
• Vehicle insurance: commercial vs private
• The importance of having the right commercial vehicle insurance in place

Delivery Contractors (Australia Post, Star Track, and other courier companies) can contact Network Insurance Group on 1800 639 177.

Insurance for Licensed Post Offices

Joel Steendham from Network Insurance Group discusses business pack insurance for Licensed Post Offices (LPOs). He covers:

• What business pack insurance can cover, including property, business interruption insurance, theft coverage, machinery breakdown, and glass insurance
• What property insurance can cover
• Coverage for postage stamps
• Machinery breakdown insurance, including kinds of machinery and equipment that might be covered by this cover
• Business interruption insurance customisation options
• Making an insurance claim

Contact Network Insurance Group insurance brokers on 1800 639 177.

The Australia Post app and Parcel Collect

Jonathan Gaynor, Head of Marketplace Solutions at Australia Post, joins us to talk about the Australia Post app and Parcel Collect.

• Features of the Australia Post app, including parcel tracking, locating post offices, and locating street posting boxes
• MyPost functionality within the app, including managing delivery addresses
• Alternative delivery options, including parcel lockers and Parcel Collect
• Customers redirecting parcels to the post office
• Creating awareness of parcel delivery options, including Parcel Collect
• Putting the customer in control of their parcel deliveries
• How customers can select their local post office as their delivery address
• Reasons why Licensees should promote Parcel Collect to customers
• Procedure for delivery of Parcel Collect parcels to the LPO
• Foot traffic and additional sales from co-buy opportunities