Episodes
![NSW Small Business Commissioner](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
NSW Small Business Commissioner
Monday Mar 22, 2021
Monday Mar 22, 2021
NSW Small Business Commissioner Chris Lamont joins us on the POAAL Podcast to talk about resolving small business disputes.
- Role of the NSW Small Business Commissioner
- How the Commissioner’s office can assist in resolving small business disputes
- Low-cost mediation as an alternative to legal action
- Examples of kinds of disputes that the NSW Small Business Commissioner can help resolve – including disputes with government
- NSW Small Business Month in October 2020
(Published September 2020.)
![Go Local First – interview with Pru Goward](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
Go Local First – interview with Pru Goward
Monday Mar 22, 2021
Monday Mar 22, 2021
Go Local First Champion Pru Goward shares some ways that small businesses around Australia are taking part in the Go Local First campaign, and how Licensees can get involved:
- What Go Local First is
- The importance of small business to local communities
- How some small businesses have worked together to promote small businesses in their communities
- Go Local First in city, suburban, and rural areas
- Finding local influencers to support the Go Local First campaign
- Engaging locals and important figures such as MPs to get involved
Go Local First is being delivered by COSBOA (Council of Small Business Organisations Australia) – of which POAAL is a full member.
(Published September 2020.)
![Trends in Australian parcel delivery](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
Trends in Australian parcel delivery
Monday Mar 22, 2021
Monday Mar 22, 2021
In this episode we discuss trends in Australian e-commerce parcel delivery, and what these trends mean for the Australia Post network – in particular LPOs. We cover:
- Parcel volume trends
- First-time delivery
- Competition in parcel delivery
- What Amazon might do in Australia
- Parcel lockers – including parcel lockers at LPOs
- The importance of tracking
- Customer-centric delivery options for e-commerce shoppers
- What Licensees can do
(Published September 2020.)
![More LPO tips from Chris Campbell](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
More LPO tips from Chris Campbell
Monday Mar 22, 2021
Monday Mar 22, 2021
POAAL’s Chris Campbell returns with more tips for operating your LPO, including:
- EPOS receipt rolls
- Scanning mis-sorts
- Promotional signs – especially promoting banking
- Scanning parcels at the counter and adding value
![MyPost Business](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
MyPost Business
Monday Mar 22, 2021
Monday Mar 22, 2021
Australia Post’s Jonathan Gaynor explains MyPost Business in this episode of the POAAL Podcast.
- How MyPost Business works
- Customers eligible for MyPost Business
- Benefits to Licensees
(Published August 2020.)
![Making EPOS work for you](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
Making EPOS work for you
Monday Mar 22, 2021
Monday Mar 22, 2021
POAAL’s Chris Campbell joins us to share some tips on optimising EPOS at the counter and in the back office, including:
- Customising the main screen
- *990
- Checking sales via back office
![PO Box Plus](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
PO Box Plus
Monday Mar 22, 2021
Monday Mar 22, 2021
Jonathan Gaynor from Australia Post joins us in this episode of the POAAL Podcast to discuss the new PO Box Plus service. We cover:
- What is PO Box Plus?
- Benefits to customers
- Benefits to Licensees
- Parcels from other carriers
- Restrictions on parcels
- …and more
(Published July 2020.)
![Workplace health and safety](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
Workplace health and safety
Monday Mar 22, 2021
Monday Mar 22, 2021
Caroline Kingston from Safety For Life discusses workplace health and safety issues, including:
- Updates to the WHS Programme available to POAAL members
- Hazard register
- COVID-19’s impact on the WHS Programme
- Australia Post’s safety review
- Record keeping
- Managing risk
(Published June 2020.)
![Business insurance](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
Business insurance
Monday Mar 22, 2021
Monday Mar 22, 2021
Joel from insurance brokers Network Insurance Group discusses some frequently asked questions about business insurance for LPOs, including:
- What is business insurance?
- What sort of cover might Licensees need?
- What information do Licensees need to disclose?
- Business insurance claims process
For more information on business pack insurance, contact Network Insurance Group on 1800 639 177.
![Workers' compensation](https://pbcdn1.podbean.com/imglogo/image-logo/11438977/POA0025-podcast-cover-1400x1400_300x300.jpg)
Monday Mar 22, 2021
Workers' compensation
Monday Mar 22, 2021
Monday Mar 22, 2021
Do you have questions about workers’ compensation? Insurance brokers Network Insurance Group join us in this episode to discuss some frequently asked questions about workers’ comp, including:
- What is it and who needs it?
- Pricing
- Contractors and employees
- Claims
- Coverage
A must-listen podcast for Licensees and Contractors!
For more information on workers’ compensation, contact Network Insurance Group on 1800 639 177.