POAAL Podcast

Dispute resolution for small business owners and owner/drivers

Victorian Small Business Commissioner Judy O’Connell joins us on the latest episode of the POAAL Podcast. We cover:

• Very low cost dispute resolution for owner/drivers
• How mediation works in dispute resolution
• Resolving disputes over retail leases
• Other dispute resolution services available to small business owners such as Licensees (including small businesses that have a contract with a government agency)

 

Sorting out mail payments at your LPO

POAAL’s Bob Chizzoniti discusses some of the issues he has been discussing with individual Licensees from around Australia.

• Primary sort
• PO Boxes (metro and rural)
• Licensees who hold the local mail contract
• POMS Data Collection Report
• Morning sort start time
• Mail Service Payment
• Dealings with Australia Post
• Mail service timetable (duty statement)

Maximise the income from your LPO. Understand your LPO payments.

(Published November 2020.)

Tips for engaging staff

Sean Wilson, CEO of Better HR, shares some tips for engaging new staff members, including:

• Understanding the basics of Australian employment law
• Defining the employee’s role
• Pay rates
• Induction – including the Fair Work Information Statement
• How to create a list of duties
• Existing employees
• Reducing disputes

We also discuss changes to casual retail worker penalty rates that came into effect from 1 October 2020.

Better HR is the new name for Workforce Guardian. POAAL members can access Better HR’s range of services at a discounted rate. Click here to see Better HR’s plans and pricing for POAAL members.

NSW Small Business Commissioner

NSW Small Business Commissioner Chris Lamont joins us on the POAAL Podcast to talk about resolving small business disputes.

• Role of the NSW Small Business Commissioner
• How the Commissioner’s office can assist in resolving small business disputes
• Low-cost mediation as an alternative to legal action
• Examples of kinds of disputes that the NSW Small Business Commissioner can help resolve – including disputes with government
• NSW Small Business Month in October 2020

(Published September 2020.)

Go Local First – interview with Pru Goward

Go Local First Champion Pru Goward shares some ways that small businesses around Australia are taking part in the Go Local First campaign, and how Licensees can get involved:

• What Go Local First is
• The importance of small business to local communities
• How some small businesses have worked together to promote small businesses in their communities
• Go Local First in city, suburban, and rural areas
• Finding local influencers to support the Go Local First campaign
• Engaging locals and important figures such as MPs to get involved

Go Local First is being delivered by COSBOA (Council of Small Business Organisations Australia) – of which POAAL is a full member.

(Published September 2020.)

Trends in Australian parcel delivery

In this episode we discuss trends in Australian e-commerce parcel delivery, and what these trends mean for the Australia Post network – in particular LPOs. We cover:

• Parcel volume trends
• First-time delivery
• Competition in parcel delivery
• What Amazon might do in Australia
• Parcel lockers – including parcel lockers at LPOs
• The importance of tracking
• Customer-centric delivery options for e-commerce shoppers
• What Licensees can do

(Published September 2020.)

More LPO tips from Chris Campbell

POAAL’s Chris Campbell returns with more tips for operating your LPO, including:

• EPOS receipt rolls
• Scanning mis-sorts
• Promotional signs – especially promoting banking
• Scanning parcels at the counter and adding value

 

MyPost Business

Australia Post’s Jonathan Gaynor explains MyPost Business in this episode of the POAAL Podcast.

• How MyPost Business works
• Customers eligible for MyPost Business
• Benefits to Licensees

(Published August 2020.)

Making EPOS work for you

POAAL’s Chris Campbell joins us to share some tips on optimising EPOS at the counter and in the back office, including:

• Customising the main screen
• *990
• Checking sales via back office

 

PO Box Plus

Jonathan Gaynor from Australia Post joins us in this episode of the POAAL Podcast to discuss the new PO Box Plus service. We cover:

• What is PO Box Plus?
• Benefits to customers
• Benefits to Licensees
• Parcels from other carriers
• Restrictions on parcels
• …and more

(Published July 2020.)