Episodes

Monday Mar 22, 2021
Making EPOS work for you
Monday Mar 22, 2021
Monday Mar 22, 2021
POAAL’s Chris Campbell joins us to share some tips on optimising EPOS at the counter and in the back office, including:
- Customising the main screen
- *990
- Checking sales via back office

Monday Mar 22, 2021
PO Box Plus
Monday Mar 22, 2021
Monday Mar 22, 2021
Jonathan Gaynor from Australia Post joins us in this episode of the POAAL Podcast to discuss the new PO Box Plus service. We cover:
- What is PO Box Plus?
- Benefits to customers
- Benefits to Licensees
- Parcels from other carriers
- Restrictions on parcels
- …and more
(Published July 2020.)

Monday Mar 22, 2021
Workplace health and safety
Monday Mar 22, 2021
Monday Mar 22, 2021
Caroline Kingston from Safety For Life discusses workplace health and safety issues, including:
- Updates to the WHS Programme available to POAAL members
- Hazard register
- COVID-19’s impact on the WHS Programme
- Australia Post’s safety review
- Record keeping
- Managing risk
(Published June 2020.)

Monday Mar 22, 2021
Business insurance
Monday Mar 22, 2021
Monday Mar 22, 2021
Joel from insurance brokers Network Insurance Group discusses some frequently asked questions about business insurance for LPOs, including:
- What is business insurance?
- What sort of cover might Licensees need?
- What information do Licensees need to disclose?
- Business insurance claims process
For more information on business pack insurance, contact Network Insurance Group on 1800 639 177.

Monday Mar 22, 2021
Workers' compensation
Monday Mar 22, 2021
Monday Mar 22, 2021
Do you have questions about workers’ compensation? Insurance brokers Network Insurance Group join us in this episode to discuss some frequently asked questions about workers’ comp, including:
- What is it and who needs it?
- Pricing
- Contractors and employees
- Claims
- Coverage
A must-listen podcast for Licensees and Contractors!
For more information on workers’ compensation, contact Network Insurance Group on 1800 639 177.

Monday Mar 22, 2021
Delivery points
Monday Mar 22, 2021
Monday Mar 22, 2021
Australia Post’s Michael Keen joins us to discuss delivery points:
- What qualifies as a delivery point
- Primary sort
- Counter mail delivery points
- Counting delivery points (including PO Boxes, counter mail, and Contractor/PDO delivery points)
- Additional delivery points
- Avoiding excess UMS

Monday Mar 22, 2021
Commercial vehicle insurance
Monday Mar 22, 2021
Monday Mar 22, 2021
Joel from insurance brokers Network Insurance Group joins us to discuss commercial vehicle insurance – including claims. If you’re a Mail or Parcel Contractor, Star Track Contractor, or a Licensee using a vehicle to collect mail, then listen to this episode of the POAAL Podcast about commercial motor vehicle insurance.
For information on commercial vehicle insurance, contact Network Insurance Group on 1800 639 177.

Monday Mar 22, 2021
Note counting and counterfeit notes
Monday Mar 22, 2021
Monday Mar 22, 2021
Australia Post’s Michael Keen joins us to discuss note counting machines and detecting counterfeit notes.

Monday Mar 22, 2021
Counter mail delivery
Monday Mar 22, 2021
Monday Mar 22, 2021
Are you being paid correctly for counter mail delivery?
In the latest episode of the POAAL Podcast, POAAL’s Chris Campbell discusses the LPO payment for counter mail delivery. Grab your LPO Payment Scheme and the LPO Manual and listen to this discussion on counter mail delivery.

Monday Mar 22, 2021
Christmas is round the corner
Monday Mar 22, 2021
Monday Mar 22, 2021
POAAL’s Bob Chizzoniti discusses preparing the LPO for Christmas.
Also in this episode, Joel from Network Insurance Group discusses seasonal increases to business pack insurance.
(Published November 2019.)